A predictive dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents assigned to sales or other campaigns. Predictive dialers are widely used in call centers. Predictive dialers perform the same function but the architecture and delivery methods can vary greatly between manufacturers. There are several types of predictive dialing: Software, Hardware, Smart, and Hosted dialers. More...

A softswitch is a central device in a telecommunications network which connects telephone calls from one phone line to another, typically via the internet, entirely by means of software running on a computer system. This work was formerly carried out by hardware, with physical switchboards to route the calls. More...

Outsource Call Center Services to India The million dollar question for most of the companies is why we should outsource call center services or business to the country like India, to answer this question we present some facts, first of all the timings do perfectly match. We are 12 hrs ahead of America, which makes it completely viable for both the countries to work in co-ordination; American organizations achieve true 24x7 internal operations and customer service.More...

Arsh Technology brings adaptable technology solutions fulfilling all your specific requirements in real time. With years of experience and technical expertise, we have designed comprehensive communication solutions helping you offer exceptional experience to your customers at unbeatable prices. More...

A calling card business is actually a VoIP call business. When a consumer buys a calling card at a convenience or grocery store, he is actually buying a certain number of minutes from your Voice over Internet Protocol business. More...

A predictive dialer Interactive Voice Response (IVR) is a computerized outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. More...