WHAT IS A PREDICTIVE DIALER?

"A predictive dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents assigned to sales or other campaigns. Predictive dialers are widely used in call centers."

A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer.

A VOIP Predictive Dialer, a.k.a. soft predictive dialer, is a software product capable of predictive dialing using VOIP service directly. Besides computer and internet connection, there is no equipment needed in order to use VOIP predictive dialer.

Predictive dialers perform the same function but the architecture and delivery methods can vary greatly between manufacturers. There are several types of predictive dialing: Software, Hardware, Smart, and Hosted dialers.more...